Injuries on Duty (IOD)

Safeguarding Your Workforce: Addressing Injuries on Duty in Hospitality and Professional Services

The hospitality and professional services industries are cornerstones of the South African economy, providing exceptional service and fostering professional environments. However, ensuring the safety and well-being of employees remains paramount. Unfortunately, injuries on duty are a reality in these sectors, often highlighting previously unrecognised hazards or inadequate risk controls. This article explores the importance of addressing injuries on duty, the legal obligations surrounding them, and how partnering with MAKROSAFE, an authorised dealership of SafetyWallet, can empower businesses to create a safer workplace environment.

The Prevalence of Injuries on Duty

Slips, trips, falls, lifting injuries, and repetitive strain injuries are just a few examples of common injuries on duty faced by hospitality and professional services employees. These incidents can have a significant impact, resulting in lost work time, medical costs, decreased productivity, and potential legal ramifications for employers.

Any questions? Kindly leave your details for one of our Expert Consultants to give you a no-obligation Call.


The Importance of Incident Reporting and Investigation

Effective management of injuries on duty starts with a robust incident reporting and investigation system. This system serves several crucial purposes:

Identification of Hazards: Incident reports act as a valuable source of information for identifying potential hazards in the workplace. By analysing past incidents, businesses can proactively address these hazards and prevent future occurrences.

Improved Safety Measures: Investigating incidents allows for the implementation of more effective safety measures. This could involve revising existing procedures, introducing new controls, or providing additional training to employees.

Legal Compliance: Meeting legal requirements under the Occupational Health and Safety Act (OHSA) 85 of 1993 necessitates thorough incident investigations. These investigations should involve senior management and ensure that appropriate corrective actions are implemented.

Employee Consultation: Developing conclusions and recommendations following an incident investigation should involve consultation with affected employees. This collaborative approach fosters a sense of ownership and encourages employees to be more actively engaged in safety practices.

Key Elements of Effective Incident Investigation

Training for Investigators: Investigators, typically consisting of a manager and a Health and Safety representative, should receive proper training to ensure a thorough and objective investigation.

Detailed Approach: A meticulous investigation is crucial, especially for incidents with long-term effects or where underlying causes may be difficult to identify.

Gathering Information: Investigations involve gathering information from witnesses, reviewing physical evidence, and analysing documents related to the incident.

The 5Ws and 1H: Focusing on the "Who, What, Where, When, Why, and How" questions helps investigators uncover the root cause of the incident.

The investigation of an incident, like all other investigations, is initiated in order to solve a problem by finding the answers to a list of possible questions. These questions may consist of a number of, or all of, the following:
  • Who?
    Who were the individuals involved in the particular incident being investigated? The names, addresses, and telephone numbers of all involved people are important.
  • What?
    What is the real story of the incident? For example, what happened before, during, and after someone fell at a construction site?
  • Where?
    The physical place of the incident and the movement of people and objects are important. For example, where exactly were witnesses and the patient when she/he fell?
  • When?
    An idea of the time that particular activities took place during an incident is necessary for a thorough investigation. For example, it could be vital for paramedics to know how long the patient has been in an injured state, and that might help them to administer the correct medication and treatment.
  • How?
    The focus of this question is on how the incident was able to take place in spite of Health and Safety measures. Were there indeed any Health and Safety measures in place at all? After an incident, investigators often attempt to find out how the incident could happen even though H&S measures were in place. In the case of an industrial accident, investigators attempt to find out how the accident occurred while safety equipment was supposed to be in use.
  • Why?
    This question can be difficult to answer. What was the cause of the incident? However, the answer can lead to the discovery of a pressing problem that may not have been so obvious. For example, numerous loss creating activities in a manufacturing plant may be brought about by low employee morale. In this case, theft and destruction of company property can be reduced by, for example, increasing management’s concern for employees through praise, a sports programme, bonuses, contests and good quality meals in the canteen.

The Role of First Aid

Prompt and appropriate first aid can significantly reduce the severity of injuries and potentially save lives. Employers must ensure readily available first aid kits and trained first aid providers on-site. Proper first aid reporting forms should also be used to document any first aid administered. These reports typically include details like the date, time, location, person treated, first aider name, a brief description of the incident, and the first aid provided.

If you have any questions, please feel free to speak to one of our Experts

Partnering with MAKROSAFE and SafetyWallet for a Safer Workplace

Creating a safe work environment requires a proactive approach. Partnering with MAKROSAFE, an authorised dealership of SafetyWallet, provides businesses in the hospitality and professional services industries with a comprehensive solution to address injuries on duty:

Risk Assessment Expertise: MAKROSAFE's team possesses extensive knowledge of common hazards within these sectors, allowing for thorough risk assessments to identify potential issues before they cause injuries.

Developing Incident Reporting Procedures: They can assist in establishing clear and easy-to-follow procedures for incident reporting, encouraging employees to report all incidents promptly and accurately.

Training for Investigators: MAKROSAFE provides training programs dedicated to equipping managers and Health and Safety representatives with the skills necessary to conduct effective incident investigations.

Safety Management Software: SafetyWallet's software integrates seamlessly with incident reporting and investigation processes. It facilitates efficient data management, trend analysis, and the identification of recurring issues.

Ongoing Support: MAKROSAFE offers ongoing support to ensure your organisation stays up-to-date with the latest Health and Safety regulations and best practices for managing injuries on duty.

The MAKROSAFE and SafetyWallet Advantage: A Collaborative Approach

By partnering with MAKROSAFE and SafetyWallet, businesses gain a distinct advantage in addressing injuries on duty:

Combined Expertise: Leverage the combined knowledge of MAKROSAFE's industry expertise and SafetyWallet's innovative Health and Safety solutions.

A Proactive Approach: Shift from reactive responses to incidents towards a proactive approach focused on risk identification and prevention.

Improved Incident Management: Enhanced incident reporting procedures and effective investigations facilitate a data-driven approach to improving workplace safety.

Sustainable Safety Culture: The combined expertise fosters a culture of safety within your organisation, empowering employees to actively participate in safety practices.

Investing in a well-structured system for addressing injuries on duty demonstrates a commitment to your employees' well-being. Partnering with MAKROSAFE and SafetyWallet empowers you to create a safer work environment, reduce incidents, and minimise the financial and legal implications associated with workplace injuries.

Any questions? Speak to one of our Experts

Injuries on duty pose a significant challenge in the hospitality and professional services industries. However, a proactive approach focused on incident reporting, investigation, and prevention strategies can significantly reduce their occurrence. Employers have a legal obligation under the OHSA to ensure employee safety. Partnering with a reputable Health and Safety service provider like MAKROSAFE, combined with the innovative solutions offered by SafetyWallet, empowers you to comply with these regulations and create a culture of safety within your organisation. This strategic investment protects your employees, minimises risks, and contributes to the long-term success of your business.

Unlock a Safer Educational Realm with SafetyWallet Benefits

Let's empower your workforce to work safely, every day! Unlock a Safer Educational Realm with SafetyWallet Benefits.

As a subscriber of SafetyWallet, you're entitled to a 25% discount on our training courses. The value of safety cannot be overstated, and we're committed to supporting institutions in fostering a secure environment. Take advantage of your SafetyWallet subscription and enhance safety standards within your institution. Our courses are also available for purchase on My Safety Shop, ensuring easy access to the training you need.

MAKROSAFE, as a proud SafetyWallet Authorised Dealership of SafetyWallet, offers a free consultation to assess your current training needs and develop a customised training plan. Contact us today and let's build a brighter, safer future for the South African Hospitality and Professional Services Industry, together. Click on the image below to find a SafetyWallet Solution that suits your business (Branch/Site specific) and get the 21 benefits that includes FREE Health and Safety E-Learning for all staff along with the subscription:


To find out what other Additional Services we offer, please click on the picture below:

My Safety Shop