Case Studies

A Health and Safety Case Study: A Model for Robust Safety Management


An organisation used in this case study, a leading healthcare provider in South Africa and several other countries, has established a strong reputation for its commitment to health and safety. This case study delves into the key elements of their successful Triple P health and safety management system, analysing its impact and highlighting valuable lessons for organisations in various industries.

Leadership Commitment towards Health and Safety:

Executive buy-in: CEO and senior management actively demonstrate their commitment to safety through visible leadership, resource allocation, and active participation in safety initiatives.

Clear policies and procedures: Comprehensive policies and procedures set the foundation for a safe work environment, outlining specific protocols and addressing potential risks.

Performance monitoring and accountability: Leaders closely monitor safety performance metrics and hold individuals accountable for upholding established safety standards.

Proactive Health and Safety Management:

Systematic approach: The company employs a systematic approach to identify, assess, and mitigate potential risks, focusing on healthcare-specific workplace hazards like needle stick injuries and patient handling.

Regular risk assessments: The organisation regularly reviews their Task-Based Risk Assessment to ensure that all Hazards, Risks and control measures are adequately identified and maintained.

Control measures and training: Based on risk assessments, appropriate control measures are implemented, such as engineering controls, safe work procedures, and personal protective equipment. Staff receive training specific to identified risks.

Performance monitoring and accountability: Leaders closely monitor safety performance metrics with the aid of OHS Online and hold individuals accountable for upholding established safety standards.

An evolving Health and Safety Culture: The company has identified Health and Safety Champions who with the aid of the Mindset Evolution Schema, work towards building and maintaining a Safety-First culture within the organisation, which allows for effective hazard and risk reporting, furthering a safer workplace for all.

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Comprehensive Health and Safety Training and Awareness:

Training programs: All staff undergo comprehensive training in safety procedures, protocols, and emergency response measures. Ongoing training addresses changing regulations and new risks. The Health and Safety Champions also completed the Triple P Health and Safety Management System Certificate for the implementation of the Triple P System.

Fire Drills and simulations: Regular drills and simulations help staff practice applying safety procedures in realistic scenarios, promoting preparedness and response skills.

Safety campaigns and communication: Ongoing safety campaigns raise awareness and encourage proactive participation in safety practices. Regular communication keeps staff informed about potential risks and safety updates.

Measurable Outcomes:

Reduced incident rates: The Organisation has demonstrably reduced incidents such as patient injuries, staff accidents, and near misses, exceeding industry benchmarks or their historical performance.

Improved staff morale and productivity: A strong safety culture promotes employee well-being, leading to increased engagement, morale, and potentially improved productivity.

Cost savings: Reduced incidents translate to lower costs associated with medical treatment, insurance claims, and lost productivity.

Lessons Learned:

Leadership involvement is crucial: Visible leadership sets the tone for safety culture and motivates staff to prioritise safety.

Proactive risk management is essential: Anticipating and mitigating risks before they occur is key to preventing incidents.

Comprehensive training and awareness are vital: Equipping staff with the knowledge and skills to work safely is crucial for success.

Continuous improvement is necessary: Regular monitoring, evaluation, and adaptation are essential for maintaining a strong safety program.

Specific Achievements:

The organisation achieved a compliance rating in terms of Occupational Health and Safety.

50% Reduction in Lost Time Injuries (2018-2023): Over the past five years, the organisation has achieved a significant reduction in lost time injuries, showcasing the effectiveness of their safety initiatives.

"Safety Champion" Recognition Program: The Organisation implements a program recognising and rewarding staff members who proactively identify and address safety concerns, fostering a culture of ownership and participation.

Data Analysis:

Data shows a significant decrease in lost time injuries over the past five years, highlighting the positive impact of their safety program.

Data shows the high completion rate of mandatory health and safety training programs for all staff members at the organisation, indicating their commitment to a well-trained workforce.


The Organisation’s success in health and safety provides valuable insights and transferable lessons for organisations across various industries. Their dedication to leadership involvement, proactive risk management, comprehensive health and safety training, and continuous improvement has demonstrably yielded positive outcomes. By adopting similar principles and tailoring them to their specific context, other organisations can create safer work environments, improve employee well-being, and achieve sustainable success.


Contact MAKROSAFE today to learn more about our health and safety training programs. We offer a free consultation to help you assess your training needs and develop a program that is right for your business.

Health and safety training is an essential investment for any business in South Africa. MAKROSAFE can help you to develop and implement a training program that meets the specific needs of your business and helps you to comply with your legal obligations.

By partnering with MAKROSAFE, employers can ensure that their employees are properly trained to identify and manage hazards, follow safe work procedures, and respond appropriately in the event of an accident or emergency.

MAKROSAFE also offers a variety of health and safety training online and on-site health and safety training, which can be a convenient and cost-effective way to train your employees.

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